Dale Carnegie Unlimited – Customer Service Access (SPOA)
Dale Carnegie Unlimited equips teams with Dale Carnegie’s virtual instructor-led skill development library and online training programs through a convenient and flexible course schedule.
What You’ll Learn
Customer Service Essentials
• Attitudes for Service (3 hours)
• Manage Customer Expectations (3 hours)
• Transforming Customer Complaints into Opportunities (3 hours)
• Outstanding Customer Service (1 hour)
Customer Service Effectiveness
• Time Management: Organize and Prioritize to Increase Your Productivity (1 hour)
• Managing Workplace Stress (3 hours)
• Disagree Agreeably (1 hour)
• Overcoming Workplace Negativity with Enthusiasm (2 hours)
• Communicate with Different Personality Styles (1 hour)
• Remember Names to Build Better Professional Relationships (1 hour)
• Connecting and Collaborating with Others (1 hour)
Why You Want To Learn It
With an emphasis on the skills needed to build external and internal relationships, our Customer Service Access tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties.
How It Will Help You
Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.
One Year Access to Live Online Programs From Date of Purchase.
Once you've registered for your training, you will receive a "Welcome & Enrollment" email with your username, password reset link and course information. If you do not receive these emails within an hour of registration, please check your spam or junk folders. If you are still unable to locate them, please contact Customer Service at [email protected] or 855-820-9200 for immediate assistance.
One Year Access to Live Online Programs From Date of Purchase.
Once you've registered for your training, you will receive a "Welcome & Enrollment" email with your username, password reset link and course information. If you do not receive these emails within an hour of registration, please check your spam or junk folders. If you are still unable to locate them, please contact Customer Service at [email protected] or 855-820-9200 for immediate assistance.