Dale Carnegie Unlimited – Customer Service Access (SPOA)

Customer Service Essentials 

• Attitudes for Service (3 hours)

• Manage Customer Expectations (3 hours)

• Transforming Customer Complaints into Opportunities (3 hours)

• Outstanding Customer Service (1 hour)

Customer Service Effectiveness 

• Time Management: Organize and Prioritize to Increase Your Productivity (1 hour)

• Managing Workplace Stress (3 hours)

• Disagree Agreeably (1 hour)

• Overcoming Workplace Negativity with Enthusiasm (2 hours)

• Communicate with Different Personality Styles (1 hour)

• Remember Names to Build Better Professional Relationships (1 hour)

• Connecting and Collaborating with Others (1 hour)

With an emphasis on the skills needed to build external and internal relationships, our Customer Service Access tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties. 

Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.